FAQs

I can't find what I need, what should I do?

The product may be listed on our website so try to find it by category. Otherwise, just contact us and we'll be pleased to help!

Is it safe to buy online?

No Complexes has no access to your financial or banking data. Since the payment is done through Stripe, security and confidence are assured. At No Complexes, we guarantee top online safety so that your shop experience is completely transparent and secure. No Complexes is not responsible for fraudulent use done by third parties, not directly involved in a transaction.

How to buy online?

Shopping is easy, convenient and secure. To start your purchase you can search your product by name. If you prefer you can freely explore the different menus and categories.
Once you have selected your desired item, click “Add to cart” to place an item in the shopping basket. Next complete the required billing information:
- Country
- Name and email
- Address
- Payment Method

Where are products shipped from?

All products are shipped from our logistics center in the US. Therefore, purchases made outside the US may be subject to customs taxes upon entry into the destination country. Payment of this tax is the customer's responsibility.

How long does it take for the order to be delivered?

The delivery time depends on the destination to which the order will be shipped. After the products are dispatched, the delivery times are as follows:
- US: 1-2 business days after dispatch.
- Europe: 5 to 9 business days after product dispatch.
- Rest of the world delivers within 7 to 14 business days after product dispatch.
Shipments to countries outside the US may experience delays due to customs retention in the destination country.

Can I receive my products at the address I wish?

Yes of course. For your convenience, you receive your orders at the address you choose. It can be at your home or at an address that suits you and interests you.

Does No Complexes deliver worldwide?

Yes, we ship worldwide. To ensure proper transportation and delivery, all our shipments have a tracking number so that you can track the shipment.

What happens if I'm not at the delivery address to receive my order?

The courier will contact you to schedule a new delivery.

Can I exchange or return a product?

Yes, it is possible, but certain rules must be followed. To make everything clear, please access the Return & Refund page, where all the conditions are described.

I didn't like the service, how can I complain?

First, let us express our regret that you are not satisfied with the service provided.
No Complexes works to satisfy its customers to the fullest. Nevertheless, we understand that there are always setbacks.
Every day, we do our best to offer customers the best deals, have the desired stock for their orders, ensure fast shipments, and successful deliveries.
If you want to report your dissatisfaction so that we can improve, you can contact us.

How should the product be returned?

What is No Complexes?

How will my personal data be used?

There are 3 different types of data that are treated differently:
1. Name and email: These data are used by No Complexes to send orders, inform the customer, run promotions, etc. No Complexes never provides these data to other entities. These data are confidential and are used only for the purposes mentioned above.
2. Other personal data such as address and nationality: These data are used only to ship orders. No Complexes does not provide these data to third parties. These data are confidential and are used only for the purpose mentioned above.
3. Credit card data: No Complexes does not have access to this data. Why? Because you chose a payment method that is completely transparent and secure for the customer, redirecting them to a stripe page. This way, the customer can be assured that their data is not even provided to No Complexes.
For more information, please consult our privacy policy.

No Complexes is an exclusively online US company, operating in the adult wellness and intimate lifestyle sector, offering premium sex toys, sensual accessories and pleasure products designed to enhance confidence and personal exploration.

We aspire to provide the best advice and offer the best information because we want to gain the trust of our customers. We invest in customer service and information.

For more information, click here.

The product should be returned as new, in the original box, along with the documents and manuals (if applicable). We do not accept the return of products that appear to have been used.

When making the return, you should write the following in the comments section of the postal form: "This shipment is a return related to an online purchase at www.nocomplexes.com and should not be subject to taxation."

This process is detailed on the Return&Refund page, which you should read to clarify all your doubts and understand your rights.